The most important first step is to ensure that you are using a supported internet browser – Google Chrome or Mozilla Firefox.

Clearing the browser cache can remedy most issues you encounter while using the tools in myCourses. Follow the directions on this page to learn how you can clear the cache of whichever web browser you are using.

Mozilla Firefox | Google Chrome | Internet Explorer | Safari | Microsoft Edge

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Mozilla Firefox

1. Click the menu button (three vertical lines) in the upper-right corner of Firefox and choose Options.

2. Select the Privacy & Security panel.

3. In the Cached Web Content section, click Clear Now.

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Google Chrome

1. In the upper-right corner of Chrome, click the More button (three vertical lines) and then choose More Tools > Clear Browsing Data…

2. Select “the beginning of time” from the “Clear the following items from” drop-down list.

3. Select the check boxes for Cached images and files, Cookies and other site data, and Hosted app data, and then click the CLEAR BROWSING DATA button.

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Internet Explorer

1. Click “Tools” at the top of the browser window and choose “Delete browsing history…”

2. Select the check boxes for Temporary Internet files and website files and Cookies and website data.

3. Click “Delete”

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Safari

1. Click “Safari” on menu bar along the top of the screen and choose “Preferences…”

2. Navigate to the “Advanced” tab and check “Show Develop menu in menu bar”

3. Click “Develop” on the menu bar and choose “Empty Caches”.

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Microsoft Edge

1. Click the menu button (three vertical lines) in the upper-right corner of Edge and choose the History clock button.

2. Click “Clear all history”

3. Check “Cookies and saved website data” and “Cached data and files” and then click “Clear.”