“Brainfuse offers an unparalleled level of personalized attention by transforming online tutoring into an all-in-one learning experience. We empower the student with a wide range of services that flow seamlessly together or can be used alone, depending on the student’s learning preferences.”

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Physics Reading Spanish Statistics …and more!

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HelpNow Quick-Start and User Guide

The Brainfuse HelpNow suite features live online tutoring, writing lab assistance, and a wide range of academic support tools. Even though HelpNow is easy to use and requires no prior training, we have prepared the following guide to provide you with a brief introduction. The first part of this guide consists of quick-start instructions. For more details about each service, see the User Guide that follows.

Quick-Start Instructions

	Get Live Tutoring: For live help, simply select your topic and subject, click “Connect,” and your tutoring session will begin in the Brainfuse Whiteboard. Select “Tutoring Schedule” or “Preferences” for additional details about your selection. Watch a video tutorial on how to use Live Help!
	Submit a Paper to the Writing Lab: Click “Submit Paper” to upload your paper to our Writing Lab. Our writing lab tutors will analyze your paper and provide constructive feedback within 24 hours. Watch a video tutorial on how to use Writing Lab!
	Review Lessons and Take Practice Tests: Visit SkillSurfer to build academic skills through lessons and practice tests.
	Study with Flashcards: Use Flashbulb to easily create flashcards and transform them into interactive games, quizzes, and more. In addition, Flashbulb gives you access to an extensive library of user-created flashcard sets.

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User Guide

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The Brainfuse Whiteboard: The Brainfuse Whiteboard provides you with a variety of tools to communicate with your tutor.

Whiteboard Tools:

	QUESTION MARK: The Icon in the upper-left corner of the whiteboard starts a tour of the whiteboard tools.
	PEN: Write/draw with your mouse.
	EDIT: Move items on the whiteboard and resize any uploaded images.
	TEXT TOOL: Click on the Whiteboard to start typing. When you select the text tool, it will reveal the following text.
	SUPERSCRIPT: Changes text into superscript.
	SUBSCRIPT: Changes text into subscript.
	PASTE: Paste text onto the Whiteboard.
	FONT: Change your font style and font size.
	TYPE EQUATIONS WITH THE EQUATION EDITOR: The equation editor allows you to create mathematical equations, functions, and symbols in the available box. Click on the desired area of the Whiteboard where you want the equation to appear. When you are finished, click the check mark on the pop-up calculator that appears.
	GRAPH WITH THE GRAPHING CALCULATOR: The Graphing Calculator allows you to create graphs and visualize functions. Click on the desired area of the Whiteboard where you want the graph to appear. When you are finished, select “OK”.
	SHAPES: Select a shape from the menu to draw it on the Whiteboard.
	NUMBER LINES AND GRAPHS: Select MIN, MAX, and INTERVAL MODE to adjust the minimum, maximum, and interval values.
	STRAIGHTLINE: Draw a straight line on the Whiteboard.
	ERASER: Erase items from the Whiteboard.

Tool Customizations: Use the following options to customize the whiteboard tools to your preferences.

	COLOR PALETTE: Select from the menu to change pen/text color.
	UNDO: Undo the last action.
	REDO: Reverse the last undo action.
	CLEAR: Clears the entire Whiteboard or the selected slide.
	SIZE OPTIONS: Change the size of the pencil or eraser.

Unique Workspaces: Use the following options to change the workspace during a live tutoring session.

	WHITEBOARD: This is the default workspace. Use this workspace to access drawing functions, equation features, and uploaded files. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the whiteboard workspace.
	TEXT EDITOR: This is a text editing workspace. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the text editor workspace at any time. The options available in the text editor are below.
	TEXT CUSTOMIZATIONS Change the appearance of your text by selecting your font type, font size, color, and text appearance.
	TEXT ALIGNMENT: Change the alignment of your text by selecting your outline type, indentation, and alignment style.
	UNDO & REDO: Undo or redo the last action within the text editor.
	CODE EDITOR: This is a code editing workspace. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the code editor workspace at any time. The options available in the code editor are below.
	VIEW FILES: Hides or expands the file list in your code editor.
	ADD FILE: Add a file to your code editor. Save your file with the appropriate programming language file extension in order to enable code help and completion while working in your file. Multiple files can be saved in the code editor workspace at one time.
	EDIT FILE NAME: Edit the selected file name. If you change the programming language file extension, the code help and code completion will automatically update to reflect the new code.
	REMOVE FILE: Delete the selected file from your code editing workspace.
	CODE COMPLETION: Working within a file that is saved with a valid programming language file extension will provide code completion assistance.

Communication Tools: Use the following options to review and change the way you communicate during your live tutoring session.

	SNAP-N-SEND: Snap-N-Send enables you to scan documents or handwritten notes and send them to the Brainfuse Whiteboard during a tutoring session. To use Snap-N-Send, simply download the Brainfuse Mobile App (iOS or Android versions) and follow the instructions to log into your Brainfuse account. During a tutoring session, select the Snap-n-Send feature from the mobile app, scan the desired material with your mobile device, and it will appear on your whiteboard.
	PARTICIPANTS: View the participants active in the current live tutoring session
	FILE UPLOADS: View the files already uploaded to the whiteboard. If more than two files have been uploaded, the first file can be accessed through the drop-down option to add it to the whiteboard again.
	CHAT TRANSLATE: Choose the language you want the chat to appear in. This tool allows you to chat with your tutor in any language.
	UPLOAD FILES TO SHARE WITH TUTOR: Click on the Upload button (bottom left of the Chat Box) to upload images, papers, or other assignments to work on them in real time with your tutor.
	USE AUDIO: Select the Audio button (top left of the Chat Box) to speak with your tutor through a secure and private conference room, using your computer (VoIP) or a toll-free call
	ACCESS NUMBER: Use your phone to dial a toll-free, secure conference number
	MY COMPUTER: Use your computer and internet connection (VoIP) to connect to your tutor
	CALL ME: Receive a phone call to connect with your tutor. Please note that your tutor will connect with you via our phone bridge. Tutors will not have access to your phone number.
	USE SCREEN SHARING: Select the Screen Share button (top left of the Chat Box) to begin sharing your screen with your tutor.

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Writing Lab: The Writing Lab offers tutor support to help you revise your paper.

Brainfuse’s 24-Hour Writing Lab is designed to help students become better writers through a unique suite of services.

• Live Feedback: Students who want more immediate feedback have the option to log in with a live tutor and use our file-sharing feature to receive live, one-to-one writing assistance.
• Access to Live Writing Instructors: Our writing experts help students become better writers through live, one-to-one lessons.
• Administrative Oversight: From our website, a professor can view submitted papers, responses from Brainfuse tutors, and suggested grades (professors maintain ultimate grading authority).

Students can submit their writing through our secure file-sharing feature, and within 24 hours, our writing specialists evaluate it according to a customized rubric. Rubric categories include:

• Response to the task
• Organization
• Focus
• Word usage
• Grammar/mechanics

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